November 06, 2018

Tata Power inaugurates Ajmer's first 'all-women' customer relations centre

Customer relations centre to be entirely run by women trained to deliver enhanced customer experience

Jaipur and Delhi: Tata Power, India’s largest integrated power company, has always worked towards empowering women. With a vision to strengthen economic diversification, influencing the employability and empowerment of local women, it conceptualised India’s first ‘all-women’ customer relations centre for power utility customers this year by inaugurating its first customer relations centre in Mumbai.

Ajmer's first 'all-women' customer relations centre set up by Tata Power

To give momentum to this vision and provide their talented and highly skilled women employees with new avenues for growth and development, the company inaugurated Ajmer’s first ’all-women’ customer relations centre.

The centre will entirely be managed and run by Tata Power Ajmer's women employees. All functions from consumer service representatives to security will be handled by women. At the centre, consumers will be able to access services such as customer care centre, new connections, name change, load extension, meter replacement, bill fixation, etc. A single window programme is implemented to resolve consumer complaints within the stipulated time.

Speaking on the occasion, Yogesh Luthra, CEO, Tata Power Ajmer, said, “This is Tata Power Ajmer’s positive step towards women empowerment. We believe in presenting equal opportunities to all employees, irrespective of their gender. Today, women have proved to be at par with men in every field.”

The inaugural event was graced by Alok Srivastava, head, corporate affairs; Kailash Mali, CFO; Manish Jain, chief commercial officer; Prashant Singh, chief operation officer and Surendra Shekhawat, advisor.