July 17, 2018
Vistara wins 'Best Airline Staff - Central Asia and India' in Skytrax World Airline Awards 2018
London/New Delhi: Vistara added another feather to its cap as the airline was voted the ‘Best Airline Staff in Central Asia and India’ at the coveted Skytrax World Airline Awards 2018, held today at The Langham Hotel in London. The award was presented by Edward Plaisted, CEO, Skytrax, to Leslie Thng, CEO, Vistara and two of the airline’s cabin crew members, Purnima Sharma and Sentinaro Aier, who represented Vistara’s passionate frontline staff.
Vistara was voted for by global air travellers based on their experiences. The ‘Best Airline Staff’ award recognises service excellence across the entire spectrum of front-line customer service touch points. This covers airline staff service for both, the airport and onboard experience. Customer satisfaction scoring covers staff service efficiency, friendliness and service hospitality, staff language skills and overall quality consistency for the airline front-line staff.
Mr Thng credited the honour to all of Vistara’s employees and said, “Vistara was formed to ‘make flying feel new again’, which is not just a motto, but a fundamental purpose for us centred around customers. This very prestigious award is a testament to the impeccable service delivered by our cabin crew and other customer-facing staff to consistently ensure the finest flying experience to millions of travellers in India. We are delighted to receive this accolade from Skytrax and remain grateful to all our customers for placing their trust in us.”
Commenting on the Awards, Mr Plaisted said, "We congratulate Vistara on the fabulous achievement of being voted the Best Airline Staff Service in Central Asia and India. The airline should be extremely proud of this success as this result comes directly from their customers."
Skytrax’s World Airline Awards are based on the world’s largest, annual airline passenger satisfaction survey, which evaluates almost all airlines in the world. The primary focus of the survey is for customers to make their own, personal assessment as to which airline they consider to be the best by gauging quality standards across frontline products and services.
It has been raining accolades for Vistara from the beginning of 2018. The airline recently won top honours at the 2018 TripAdvisor’s Travellers’ Choice Awards, bagging titles such as ‘Best Airline – India’, ‘Best Regional Airline – Asia’, and ‘Travellers’ Choice Winner (Economy Class) – Asia’. Vistara was also named the ‘Most Passenger Friendly Airline’ jointly by the Ministry of Civil Aviation (Government of India), Airports Authority of India, and Federation of Indian Chambers of Commerce and Industry (FICCI).
Vistara has consistently raised the bar in the Indian aviation industry and made flying an enjoyable experience that customers look forward to. Vistara has flown over 10 million customers in a short span of three-and-a-half years, and today serves 22 destinations with over 800 flights a week, operated by a fleet of 21 Airbus A320 aircraft.